Your Role and Responsibilities
Ensure the professional resolution of post-sales customer complaints/disputes/requests, in coordination with Sales, Operation, and other internal and/or external teams.
Perform prompt/professional response/communication with customer within target time line all through the case resolution. Escalate timely to avoid issue pending somewhere without progressing.
For each complaint take lead on RCA analysis with cross function support and provide professional 8D report or statements to customer after case close.
Bring customer voice to internal organization to raise awareness of customer centric quality culture. Improve customer satisfaction by dealing with customer complaint and request in an efficient/professional way.
What it takes to Run what runs the world
● A Bachelor's degree in mechanical/electrical engineering or related, in a 5+ years of experience in industrial organizations within quality or technology functions.
● Solid experiences in customer quality management will be preferred
● Excellent communication skill
● Gook knowledge onto quality tools
● Fluent in Chinese and English with strong written and verbal communication skills
工作经验
3-5年
