Bridge retail business operations (store operations, merchandise management, supply chain, and online channels) as the core hub between IT and business units, with a deep understanding of the timeliness and complexity inherent in retail scenarios.
Accurately translate business requirements into actionable technical solutions, driving continuous data optimization across POS, ERP, WMS, CRM, and other systems. Focus on three core value drivers:
1. Improve inventory turnover efficiency;
2. Enable seamless omnichannel customer experiences;
3. Drive targeted marketing and promotional effectiveness.
Ensure that every IT initiative directly contributes to sales growth, cost reduction, and agile operational responsiveness.
Business Requirement Gathering & Analysis 30%
1、Engage closely with business functions including retail operations, merchandising, supply chain, e‑commerce, and marketing to collect, structure, and analyse business needs and pain points.
2、Leverage user research, competitive analysis, and data insights to identify potential business growth opportunities and system enhancement areas.
3、Translate business requirements into standardised IT requirement documentation (BRD/FSD/PRD), clearly defining functional specifications, data logic, and acceptance criteria.
Solution Design & Implementation 30%
1、Lead requirement analysis and functional design for core systems such as POS, ERP, CRM, e‑commerce platforms, and mini‑programs (WeChat).
2、Collaborate with technical teams and external vendors to assess feasibility and business alignment of proposed solutions, and provide optimisation recommendations.
3、Support system feature iteration and updates, managing the change request process effectively.
End‑to‑End Project Management 20%
1、Assume ownership of digital projects throughout the full lifecycle – from requirement gathering and solution design, through development sprints and UAT, to go‑live and post‑launch review.
2、Develop project plans, rigorously track progress, quality, and budget; proactively identify risks and coordinate cross‑functional responses.
3、Organise cross‑departmental project meetings, align resources across teams, and provide regular status updates to management.
System Maintenance & User Support 20%
1、Provide business users with training on dashboards and day‑to‑day technical support.
2、Drive optimisation iterations of system features – including solution definition, vendor communication, version acceptance, UAT coordination, and deployment.
工作要求
Working Experience
· Minimum 3 years of experience in IT business analysis, requirements analysis, or a similar role.
· Experience in retail, FMCG, e‑commerce, or related industries is highly preferred.
· Prior involvement with systems such as POS, ERP, CRM, e‑commerce platforms, or mini‑programs is a plus.
Knowledge & Skills
· Solid understanding of retail business processes and operating models, including merchandise flow, supply chain, store operations, e‑commerce operations, and membership management.
· Proficient in requirement analysis methodologies and tools; capable of independently conducting requirement workshops, process mapping, and writing detailed requirement documents.
· Strong data analysis skills – familiar with SQL queries; proficient in Excel, PowerPoint, Visio, and other office tools.
· Basic knowledge of databases is a plus; familiarity with programming languages such as Java or Python is preferred.
· Experience with data visualisation tools like Power BI or Tableau is an advantage."
Language
English：fluency in verbal and written communication
Japanese：no specific requirement
工作经验
5-10年
